Privacy Policy

Last updated: 26/08/2025

At Ginger and James, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.gingerandjames.co.uk, place an order, or contact us.

1. Who We Are

We are Ginger and James, a fine jewellery design studio based in the United Kingdom. For the purposes of UK data protection laws, we are the “data controller” of your personal information.

2. Information We Collect

We may collect and process the following types of information:

Personal details: your name, email address, phone number, and postal address.
Order information: purchase details, delivery information, and payment confirmations.
Technical information: your IP address, browser type, and website usage (collected through cookies or analytics tools).
Communication: any messages or feedback you send us.

3. How We Use Your Information

We use your personal data to:

Process and deliver your orders.
Communicate with you about your purchase, account, or enquiries.
Send marketing emails (only if you’ve opted in).
Improve our website and customer service.
Comply with legal and tax obligations.

4. Legal Basis for Processing

We process your personal data on the following bases:

To fulfil our contract with you (e.g. to deliver your jewellery order).
To comply with legal obligations (e.g. record-keeping for HMRC).
For our legitimate interests (e.g. improving our services).
With your consent (e.g. sending you marketing emails).

5. Sharing Your Information

We will never sell your data. We may share your information with trusted third parties only when necessary, such as:

Payment providers to process your transaction.
Delivery companies to ship your order.
IT and website hosting providers who help us operate our website.
All third parties are required to keep your data secure and use it only for the agreed purposes.

6. How Long We Keep Your Data

We will only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements.

7. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you.
Correct any inaccurate or incomplete information.
Request deletion of your data (in certain circumstances).
Restrict or object to our processing of your data.
Withdraw consent to marketing communications at any time.
Request transfer of your data to another provider (data portability).

To exercise your rights, please contact us using the details below.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and collect anonymous usage statistics. You can adjust your browser settings to refuse some or all cookies, but this may affect how our site works.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Ginger and James
Email: hello@gingerandjames.co.uk

Phone: 07356200740

If you are unhappy with how we use your data, you also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.